FAQ

Our Products

EcoDrops are made from a water soluble & biodegradable film (PVOH) which is 100% biodegradable and completely dissolves into water without generating any Micro or Nano plastics.

We can confirm that our products are not tested on animals at any stage in the supply chainWe are already in the process of obtaining a certification.

We can confirm that there are no ingredients of animal origin used within the Oceansaver pods. We are already in the process of obtaining a vegan friendly certification.  

Our EcoDrops are designed to have maximum cleaning efficiency when used in a 750ml bottle. Our Bottles for Life are ideal if you don't have access to an old 750ml bottle. 

Yes, your  bottle and trigger should be empty and thoroughly rinsed out before use. This is to remove any residue and ensure the EcoDrop works to its maximum performance.

Oceansaver pods are designed to work just as well in hard water as they do soft. We have taken a lot of time to ensure the products mix and perform well in both water types.

No. Our EcoDrops are specifically designed to give a superior clean using just one EcoDrop with 750ml of water.
Using 2 drops will not increase the cleaning performance.

Yes, once you have saefely diluted your EcoDrop, it is safe to use around children and pets.
Always store out of reach of pets and children.

If you have any issues with your order, please email hello@ocean-saver.com and our customer team will be able to help you.
You may be required to take photographs if the delivery is damaged.

Our stickers are 100% plastic-free. We use plastic-free ink and adhesive meaning they are fully recyclable and 100% biodegradable. They can be disposed of in your regular bin, food bin or recycling bin. 

Our Ingredients

 Our aim is to prevent single-use plastic waste from polluting our oceans so we ensure all of our products are plant-based, non-toxic, plastic-free, vegan, cruelty-free and biodegradable or 100% recyclable. 

We source high quality natural ingredients for our products, but they are not certified organic.

Our products are non-toxic. 

Yes, our products are septic tank friendly.

No, our products do not contain parabens.

Once mixed, we recommend to use within one year.

Plastic

The first fully synthetic plastic was invented in 1907, with plastic becoming commonplace in everyday goods from the 1950’s. Since then, our plastic consumption has continued to rise, and we are now using over 300 million tonnes of plastic annually – A trend which will continue to rise unless we take action.

Plastics are designed to be strong and durable. However it is these exact properties which cause such long term effects in the marine environment. Due to the durability of plastic it can take hundreds of years to ‘biodegrade’ and even then it is not fully biodegradable. During this time the plastics break down into smaller and smaller parts creating micro particles, which could have an even more devastating effect.

Microparticles are small pieces of plastic which are ingested by the smallest creatures in the ocean which think they are food. Once ingested, they continue up the food chain into larger mammals, and in some cases can even enter the human food chain – by focusing on the source of ocean plastics, we hope to help reduce the problem and help clean up our oceans.

Recycling plastic is a great way to ensure the plastic we use does not enter the marine environment. However, not all plastics can be recycled, and some plastics are only recycled by certain local authorities, so it is not quite as simple as putting plastic in the recycling bin. In fact, we recover 70% of the plastic which is placed into the economy, but we only recycle 32%! 

Oceansaver aim to eliminate plastic where possible given current production techniques, and where we cannot eliminate plastic altogether, we are using plastics which have a much longer usable life than the equivalent option, are easily recyclable at the end of their useful life, or are fully, and easily biodegradable in the environment.

FAQOur ProductsWhat is the drop/pod made of?What does the drop material breakdown into?Recyclable vs. biodegradableAre your products cruelty free?Are your products vegan friendly?I have received my drops but do not have a 750ml bottle – what can I use?Does the bottle have to be completely empty before I can use your drops?Do Oceansaver products work in hard water?Can I use 2 drops in the same bottle to make a stronger cleaner for difficult stains?Are Oceansaver products safe for homes with children and pets?What happens if my Oceansaver delivery is damaged?

If your delivery is damaged, please take a few photos of the damage and send them to us at hello@ocean-saver.com. We will send a replacement as soon as possible.

Our IngredientsAre your products eco-friendly?Are your products organic?Do your products contain toxic chemicals?Can I use your products with a septic tank?Is Oceansaver killing the ocean with chemicals?Do your products contain parabens?

Our products do not contain parabens.

PlasticIs the plastic waste problem really that big?So why is plastic such a big problem?What is a microparticle?Why not just recycle the plastic?Are Oceansaver products completely plastic free?How are your Oceansaver drops better for the ocean?

Our Oceansaver drops are the perfect solution to reusing trigger bottles in the home. Trigger bottles outlive the lifespan of the contents of the bottle, but once the contents are used up, what do you do with the bottle?! Oceansaver have developed drops which can be inserted into the bottle, just add water, and you can extend the serviceable life of the bottle, meaning less bottles are produced, and therefore plastic waste is prevented at source.

By reusing your existing bottle, you are extending the serviceable life of the trigger bottle, this not only reduces your plastic waste, but by prolonging the life of the bottle it reduces the energy which would have been used collecting, recycling, refilling and redistributing the pre-filled trigger spray. Since most trigger sprays are made up of 90% water, we eliminate this and deliver the active 10% straight to your door.

Ordering

We accept both credit and debit card as well as PayPal. If purchasing on mobile we also offer Apple Pay & Shop Pay.

You can cancel your subscription online. You can also contact us by email.

All of our orders are shipped by Royal Mail and are dispatched within 1 working day. Orders typically take 3-5 working days from dispatch to arrive. If your order has not yet arrived and it is been over 5 working days since you recieved your dispatch confirmation, please send an email to hello@ocean-saver.com where our friendly customer service team will be able to support. Please ensure you provide us with your order number so we can check your order details on our system.

Yes, you can easily updated your payment method by logging into your account. 

You can change your password either by selecting the forgotten password link (via the login page). Alternatively, contact us (hello@ocean-saver.com) where will be able to send you an email with details on how to change your password.

You can update your email simply by logging into your account. If you have any issues, please contact our customer service team who will be happy to help (hello@ocean-saver.com)

It is done through the Recharge platform. You can find details either on our website or on Shopify. 

Please check our Shipping and Returns Policy for futher information on returning any goods. 

If you need to change your delivery address please contact us as soon as possible via email (hello@ocean-saver.com). Our warehouse team works very hard to pack and ship orders as soon as possible so we cannot promise that we will be able to amend your order before it leaves. Please be sure to check your details are correct before you checkout. 

Once your order has been successfully processed you will receive a confirmation email detailing your order, billing and shipping address. Please be sure to check these details are correct.

Yes. You can do it online. If you have any trouble, please contact us by email.

You can check your recent orders simply by logging into your account and selecting order history.

Once processed, your refund will take 7-10 working days to appear in your acount. 

All of our orders are shipped via standard delivery with Royal Mail. Orders typically take 3-5 working days to arrive once they have been dispatched. Orders are dispatched within 1 working day of being ordered.