We are currently experiencing high demand and deliveries may take longer than usual. We are working hard with Royal Mail to ensure that all orders arrive as soon as possible. The majority of orders are arriving within 3 to 5 working days from dispatch. For any enquiries please contact our customer service team via email (email@example.com). We are on hand to support Monday-Friday (9am - 5pm) and will respond to all customer queries within 1 working day.
For a limited time, our standard delivery charge is £1 for all orders. All orders are delivered by Royal Mail.
Your order will be dispatched within 1 working day of receiving payment (Monday-Friday).
In the very unlikely event that your item is lost or damaged during post, please contact our customer care team (firstname.lastname@example.org).
Please note that delivery times are only an estimate and not a guaranteed service.
Please ensure your delivery address is correct at the time of ordering. If you do need to change it, please email our customer care team (email@example.com) as soon as possible and we will do our best to amend this for you. Unfortunately, we cannot always guarantee that we will be able to edit your order before it is dispatched.
We understand that occasionally you may decide that the product you have ordered and received is not suitable for your use and you would like to return it to us for a refund.
If you wish to return it to us, you will need to contact us by email (firstname.lastname@example.org) providing your order number and reason for return. Unfortunately we are unable to cover the postage cost of your return. Any goods returned must be sent back to our specified address. Items must be in a re-saleable condition with all tabs intact and all products unopened.
Once we have received and inspected your return we will be able to issue a refund. Please allow up to 10 working days for this payment to show in your account.