Delivery Charges

Getting your OceanSaver products delivered is simple.

• Standard UK delivery: £1.99

• Free UK delivery: On orders of £15 or more*

• Subscriptions: Always delivered free

Parcels are delivered by Evri, usually within 48 hours of dispatch. Smaller, letterbox-friendly orders are delivered by Royal Mail, usually within 5–7 working days.

Please note that delivery times are estimates and are not guaranteed.

Digital products, such as gift cards, do not count towards the free delivery threshold.

Changing or Cancelling Your Order

Need to make a change to your order? No problem, but you'll need to be quick!

We process orders quickly to get your OceanSaver products on their way, so there's only a short window to make changes:

• One-off orders: You have up to 1 hour after placing your order to request a change or cancellation.

• Subscription orders: You can make changes up until 10am on the day your subscription order is due to be processed.

To request a change, please email hello@ocean-saver.com as soon as possible with your order number and the details you'd like to update.

We'll always do our best to help, but once your order has entered fulfilment, we may not be able to make changes or cancel it.

Your statutory cancellation rights and our 30-day money-back guarantee still apply.

Delivery Issues

If your order arrives damaged, goes missing or something isn't quite right, we're here to help.

Simply email hello@ocean-saver.com with your order number and we'll do our best to put things right.

Please double-check your delivery address before placing your order. If you need to make a change, contact us as soon as possible. We'll always try to help, although we can't guarantee changes once your order is being processed.

Our customer care team is available Monday–Friday, 9am–5pm, and aims to respond within one working day.

Returns & Refunds

We want you to love your OceanSaver products. But if something isn't right, we'll make it easy to put things right.

To avoid unnecessary postage, packaging and waste, we don't normally ask you to return products to us.

Instead, we'll aim to resolve any issues with a refund or replacement, wherever possible.

Simply email hello@ocean-saver.com with your order number and a brief explanation of the issue.

Our 30-Day Money-Back Guarantee

We're confident you'll love OceanSaver. But if you're not completely satisfied, we'll give you your money back.

If you're unhappy with any OceanSaver product purchased directly from our website, simply contact us within 30 days of delivery.

We'll arrange a refund for the product or, if you'd prefer, a replacement.

No complicated process. No unnecessary returns.

In most cases, you won't need to send anything back to us.

Refunds are made to your original payment method and typically appear within 10 working days of being issued.

Our money-back guarantee is in addition to your statutory consumer rights.

Changed Your Mind?

If you've changed your mind about an online purchase, you have the legal right to cancel your order within 14 days of receiving it.

Simply email hello@ocean-saver.com with your order number to let us know.

Where possible, we'll process your refund without requiring you to return the products. If a return is necessary, we'll provide instructions. You'll be responsible for the direct cost of return postage unless otherwise required by law.

If you cancel within the statutory cancellation period, we'll refund the applicable purchase price and standard delivery charges in accordance with your legal rights. If a return is required, you generally have 14 days after notifying us of cancellation to send the goods back. We may withhold the refund until we receive the goods or evidence that you've sent them.

Damaged, Faulty or Incorrect Products

If your products arrive damaged, faulty or incorrect, please get in touch.

We'll put things right with a refund or replacement, at no additional cost to you, in accordance with your consumer rights.

There's normally no need to send anything back.

Less hassle. Less waste. More time for the things you love.