Our UK delivery charge is just £1.99 or free when you spend £15 or over*. All orders are delivered by Royal Mail within 2-3 working days.
For any enquiries please contact our customer service team via email (firstname.lastname@example.org). We are on hand to support Monday-Friday (9am - 5pm) and will respond to all customer queries within 1 working day.
*Please note: digital products (e.g. gift cards) do not contribute towards free delivery threshold.
In the very unlikely event that your item is lost or damaged during post, please contact our customer care team (email@example.com).
Please note that delivery times are only an estimate and not a guaranteed service.
Please ensure your delivery address is correct at the time of ordering. If you do need to change it, please email our customer care team (firstname.lastname@example.org) as soon as possible and we will do our best to amend this for you. Unfortunately, we cannot always guarantee that we will be able to edit your order before it is dispatched.
We understand that occasionally you may decide that the product you have ordered and received is not suitable for your use and you would like to return it to us for a refund.
If you wish to return it to us, you will need to contact us by email (email@example.com) providing your order number and reason for return. Unfortunately we are unable to cover the postage cost of your return. Any goods returned must be sent back to our specified address. Items must be in a re-saleable condition with all tabs intact and all products unopened.
Once we have received and inspected your return we will be able to issue a refund. Please allow up to 10 working days for this payment to show in your account.
Money Back Guarantee:
We are confident that you will love our products once you used them. However, if for any reason you are not fully satisfied, you can return the items to us within 14 days of delivery and we will provide a full refund. Unfortunately we will not be able to pay for the return delivery. Make sure to get a Proof of Postage when you return the goods to us (and keep hold of it in case the delivery goes missing).
If you’d like to do so, please contact our Customer Service team at firstname.lastname@example.org and we’ll let you know what to do.